Refund policy

 

REFUND POLICY

While we don’t accept returns, we’re happy to exchange your unworn jewelry! Exchanges are accepted within 14 days of your delivery date.

To get started, email us at help.massol@gmail.com with your order number and the reason for your exchange. Please allow up to 10 business days for your exchange to be processed. The customer is required to cover the shipping costs for your exchanged item(s) to be shipped back to you.

You can always contact us for any return question at help.massol@gmail.com

 

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Order Cancellations

Because every Más Sol piece is handmade to order, we begin sourcing materials and preparing your order shortly after it is placed.

Orders may be canceled within 48 hours of purchase for a full refund. After 48 hours, cancellations cannot be guaranteed. Once materials have been purchased or production has begun, orders are not eligible for cancellation.

If you need to make a change to your order, please email us as soon as possible at help.massol@gmail.com and we’ll do our best to accommodate your request.